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Frequently asked questions
How do I create my coach account on BetterSport Pro?
Go to bettersport.app and click "Get started". Enter your work email and you will receive a login code. Your 14-day free trial starts right away, with no card details.
How do I set up my availability and time slots?
Open the Scheduling section in your dashboard. There you can set your weekly time ranges, your closed days and the default session length. Changes show up on your public coach page straight away.
How do I take payments from my clients?
Connect your Stripe account from Settings → Payment. Once Stripe has verified your identity (within 24-48h), your clients can pay online by card. Funds land in your bank account within 7 days.
How do I import my existing client base?
In the CRM, click "Import". You can upload an Excel or Google Sheets file with your clients' details. Our team can also take care of the migration from most competing tools: just write to contact@bettersport.app.
How does plan billing work?
Your subscription is billed monthly or yearly, whichever you prefer, through Stripe. No minimum term. You can change or cancel at any time from Settings → Subscription. Invoices are available to download as PDF.
Is my data and my clients' data secure?
Yes. All data is hosted in Europe and encrypted in transit and at rest. BetterSport is GDPR compliant. You can export your data, or ask for it to be deleted, at any time from your dashboard (My data).
How do I close my account?
From Settings → My data → Delete my account. The deletion is confirmed by a code sent to you by email. Any active bookings have to be cancelled first. Everything is purged for good within 30 days, apart from accounting records, which the law requires us to keep for 10 years.