BetterSport Pro · Automatic emails

Automatic emails and reminders

A confirmation the moment they book, a reminder before the session, a follow-up after the class. Three emails you write just once, and that your clients receive at the right moment without you giving it a thought. Nobody forgets their slot any more.

Included from the Plus plan No extra charge per email

Talk to an expert

Why BetterSport

Three moments, three emails, nothing to do.

You set the wording and the timing once. After that, every booking triggers its own sequence: the client is confirmed, reminded, then followed up. You never write another message by hand.

The confirmation, the second your client books

Date, time, place, length, price and cancellation terms: your client gets the full summary straight away, with a one-tap add to their calendar and a link to move the appointment if they need to. A slot confirmed in writing is a slot nobody argues about.

The reminder, before the session

The day before, then an hour ahead: both timings are yours to set, session by session. This is the one email that does the most to stop slots being forgotten. And if your client cannot make it, they cancel from the message itself — the slot frees up at once and goes back up for booking.

The follow-up, after the class

A word after the session, a suggestion for the next slot, and a nudge if your client has not booked again after a few weeks. This is where the difference lies between a one-off client and one who keeps coming back.

What it changes

A slot that is booked becomes a slot that is kept.

3 emails triggered by every booking: confirmation, reminder, follow-up.

0 € in extra charges per email sent, whatever the volume of your sessions.

−63 % fewer missed appointments once the automatic reminders are in place.

10 min to set up your three templates once and for all.

They trust us

Coaches who have stopped chasing their clients by hand.

CrossFit boxes, Pilates studios, franchised gyms: the confirmation, the reminder and the follow-up are wired into the schedule, not into a separate emailing tool. One booking, one sequence.

A mat Pilates exercise with a ball, in front of a barre

Léa, manager

“I set up a follow-up workflow for clients who had not been in for 60 days. In 2 months I brought back 38 people I thought were gone for good.”

Studio Sport République · Paris · 11 group classes a week.

An instructor sitting cross-legged facing the class

Antoine, founder

“I used to send my reminders in the evening, whenever it crossed my mind. Now that they go out on their own the day before, I hardly ever lose a slot to someone forgetting.”

CrossFit Atlas · Lyon · 4 coaches under a single licence.

A side view of someone practising in a studio lit by natural light

Inès, founder

“The follow-up after the session is the message I never got round to writing. It is the one that brings me back the most bookings.”

Yoga House · Marseille · 380 bookings a month.

A group mat class with balls and light dumbbells

Marc, co-owner

“I got rid of Mailchimp, Brevo and my outside CRM. Everything is in BetterSport now. I save 89 €/month and gain 4 hours a week.”

Box Pilates · Bordeaux · 2 locations, 5 coaches.

Plans

Compare all the features

Free Talk to an expert

Plus Talk to an expert

Pro Talk to an expert

Ultra Talk to an expert

Pricing

On quote

Commitment

None

Core features

Bookings per month

Up to 30

Up to 200

Unlimited

Public coach page

Custom domain

—

Automatic text reminders

10 / month

100 / month

Unlimited

Client CRM

50 contacts

500 contacts

Unlimited

Multi-coach & gym

Additional coaches

—

Up to 5

Unlimited

Access / badge management

—

Unified multi-coach schedule

—

Support

Email support

48 hrs

24 hrs

12 hrs

Priority

Emergency WhatsApp support

—

FAQ

Three, for every booking: the confirmation at the moment your client books, the reminder before the session, and the follow-up after the class. They are wired into your schedule — there is no list to keep and nothing to send off yourself.

Yes, completely. Every email has its own template, which you rewrite in your own words, with your signature and your terms. The reminder timings are entirely yours to set — the day before, two hours ahead, or both — and they can differ by type of session.

Yes. The confirmation and the reminder both carry a link to their appointment: they move it or cancel it in one tap, within the notice period you have set. The slot that frees up goes straight back up for booking, without going through you.

That is what the follow-up is for. Once the period you set has gone by with no new booking, your client gets a message with your next available slots. It is the sales nudge nobody ever has the time to make by hand.

Our sending servers are set up with SPF, DKIM and DMARC. You can also send from your own domain name, which improves deliverability further still: your client sees your address, not a platform's.

Yes. The data is hosted in France. Booking emails are messages tied to carrying out a service; the sales follow-ups, for their part, carry an unsubscribe link. You can export or delete your contacts at any time.